FAQ - Frequently Asked Questions

What is the turnaround time for my order to be done?

Can I get a proof to confirm artwork details?

What type of artwork do I need to give i.d. apparel?

Typical turnaround time is about 3 weeks from the time the order is placed. Rush orders can be accommodated under certain circumstances.

Please contact one of our sales staff for more info.

Yes, once the order is placed, you will receive a proof before the order goes into production. 

Also, feel free to contact us for a no charge mock up on any of our items!

We prefer to work with true vectored artwork

(.eps or .ai) if possible. 

If you don’t have this file type, we can easily convert your file for a minimal fee.

Am I able to see samples before ordering?

Are there any minimum order requirements?

What type(s) of branding or services does i.d. apparel offer?

All of our showrooms are well equipped with thousands of samples to view in person. 

If you’d like to see something, please contact us and we will be glad to order it in for you at no charge.

Depending on what you are ordering, there may be minimum quantities required. 

This varies from item to item. Please contact one of our sales staff for more info.

i.d. apparel uses multiple branding processes including Embroidery, Applique, Deboss, Laser Engraving, HDX, Custom Transfers, Screen Printing, Digital Printing and more!

Can I get a new logo or new artwork created at i.d. apparel?

What type of facilities does

i.d. apparel have?

How does the finished garment arrive?

i.d. apparel’s own Graphic Artist is available to create all artwork requests from edits to new artwork for special events, etc. 

Cost incurred will vary based on time required.

Along with our main Production Facility of 
16,000 sq. ft., i.d. apparel has a newly constructed 8000 sq. ft. storage warehouse. 

We also have sales office's in Edmonton, Camrose, Stettler, Drumheller and Red Deer. 

Come and visit us today!
i.d. apparel provides steaming, folding, bagging, size and gender labelling (e.g. Ladies Small) for all t-shirts, hoodies, polo shirts, and track suits. 

All orders are shipped in heavy duty boxes to ensure everything is delivered safe and sound.