FAQ
What is the turnaround time to receive my order?
- Typical turnaround time is about 3 weeks from the time the order is placed. Rush orders can be accommodated under certain circumstances. Please contact one of our sales staff for more info.
Will I see a proof to confirm artwork details?
- Yes, once the order is placed, you will receive a proof before the order goes into production. Also, feel free to contact us for a no charge mock up on any of our items!
What type of artwork do you require?
- We prefer to work with true vectored artwork (.eps or .ai) when we can. If you don’t have this, we can easily convert for a minimal fee.
Am I able to see samples before ordering?
- All of our showrooms are well equipped with thousands of samples to view in person. If you’d like to see something, please contact us and we will be glad to order it in for you at no charge.
Does i.d. apparel have minimum order requirements?
- Depending on what you are ordering, there may be minimum quantities required. This varies from item to item so please inquire with specific details.
What type(s) of branding does i.d.apparel offer?
- i.d.apparel uses multiple branding processes including Embroidery, Applique, Deboss, Laser Engraving, HDX, Custom Transfers, Screen Printing, Digital Printing and more!
How does the finished garment arrive?
- i.d.apparel provides steaming, folding, bagging, size and gender labelling (e.g. Ladies Small) for all t-shirts, hoodies, polo shirts, and track suits. All orders are shipped in heavy duty boxes to ensure everything is delivered safe and sound.
What type of facilities does i.d.apparel have?
- Along with our main Production Facility of 16,000 sq. ft., i.d.apparel has a newly constructed 8000 sq. ft. storage warehouse. We also have sales office in Edmonton, Camrose, Stettler, Drumheller and Red Deer. Come and visit us today!
Can I get a new logo or new artwork created at i.d.apparel?
- i.d.apparel’s own Graphic Artist is available to create all artwork requests from edits to new artwork for special events, etc. Cost incurred will vary based on time required.